Warranty & Returns Policy
Standard Warranty Conditions
The Water Filter Factory warrants its products free from defects in material and/or workmanship for 12 months from original date of purchase and/or installation (if installed by a Definitive Water approved/recommended installer).
Please note that the following exceptions apply:
- Damage caused by misuse or failure to operate as specified or intended
- Damage due to incorrect installation
- Damage due to exposure of electronics to water
- Damage due to unauthorized product modifications
- Damage caused by negligence or failure to properly maintain products as specified
- Damage caused by failure to maintain water chemistry in conformity with the standards specified for the equipment in use
- Damage caused by freezing or operation outside of pressure limits
Subject to warranty conditions as detailed above, faulty goods may be returned free of charge and will be replaced or repaired as appropriate. Goods damaged through negligence and not covered by our warranty cannot be returned.
Goods returned unused in their original packaging within 30 days are not subject to restocking fees. Goods returned unused but not in their original packaging or after 30 days are subject to a 25% restocking fee.
Used goods, assembled FRP vessels or custom-made products can not be returned.